Student Support Services

South Coast Careers College and Adult Ed Community College, together known as South Coast Colleges, can provide support, advice and services which assist students to identify and achieve their desired learning outcomes, including: Language, Literacy and Numeracy assistance; Flexible Learning and Assessment procedures; Advice on welfare and guidance services available to support them to enrol and participate in further education.

Download our Student Handbook here Student Handbook June 2016

 

How can I prepare for study?

It’s important to take some time to prepare for your studies as it takes the stress out of your first few weeks and will help in the long run. Think through the following points and if you need some help just get in touch with us

Things to consider:

  • How will you travel to class?
  • Will you need to purchase books or equipment?
  • Will you need to do any study outside of class time?
  • Do you have space where you can study at home or at the library?
  • Will you need to find new employment to fit in with your study?
  • Would creating a study plan help you?

It’s important to make studies a priority but you also need to have a good balance. Think about what other activities you enjoy and make time to take part in them. Not only will you feel better but your studies will probably benefit from it too. Check out the opportunities available to socialise with other students to help keep the balance and perspective in your studies.

Believe it or not many students miss their course induction! This is one of the most important steps in getting started at South Coast Colleges as it will set you up to study well. Your course induction may be held during your first scheduled class or a separate session prior to your course commencing.

At your course induction you will:

  • Meet your Senior Educator or your Trainer
  • Hear more about your course including how it is structured and the types of assessments you will complete as well as your course dates
  • Find out more about Recognition of Prior Learning (RPL) and how you may receive credits for previous study or work experience

You will also hear about the many other aspects of your student experience at South Coast Colleges like the Student Support services available, our policies and procedures and more about your campus – like where to park and eat. We will also take you on a brief campus tour so you can see where everything is located. We will also explain you more about your rights and responsibilities as a student.

Here are some tips on making the most of your first day:

  • Get enough sleep the night before – this may sound simple but if it has been a while since you have been in a classroom a good night’s sleep can really help. You will feel more refreshed and be able to take in more information.
  • Allow some extra time – Traffic, parking and finding your classroom – it can all add to the stress of your first day especially if you take a wrong turn. Give yourself a little extra time by arriving early.
  • Be prepared – Re-read the information provided at your information session. It should tell you what to expect on your first day and the type of equipment or even clothing you will need to wear or bring
  • Keep smiling – Yes your first day may be information overload, but try to keep it all in perspective. It might seem like another language now but in a few weeks it will feel less foreign. Smile and enjoy getting to know the classmates and Trainers you will be working with over the next few weeks or months to achieve your goal. One of the best aspects of your South Coast Colleges experience is the people who support you in your journey.

We really do want to make you feel at home, so don’t feel afraid of asking any questions or letting us know if something is worrying you.

 

What are my rights and responsibilities as a student?

As a student you can expect:

  • suitably qualified staff and tutors
  • professional conduct
  • accurate and current information
  • appropriate teaching methods and materials
  • clean, comfortable facilities suitable for adult learning
  • opportunities for input about your learning needs

 As a learner, you are entitled to:

  • be treated with courtesy, fairness and respect
  • learn in an environment free of discrimination and
  • harassment
  • pursue your educational goals in a supportive and
  • stimulating environment
  • privacy concerning personal information, subject to
  • statutory requirements
  • be informed of assessment procedures (if applicable)
  • lodge a complaint through the Complaint and appeals
  • Process

 As a learner it is your responsibility to:

  • treat other people with courtesy, fairness and respect
  • be punctual and regular in attendance
  • observe normal safety practices, including no smoking in buildings or any outside area other than the designated area
  • attend assessment events and submit assessment items
  • (if applicable) on time
  • not engage in plagiarism or cheating in any assessment or examination (where applicable)
  • behave in a responsible manner, by not:
  • littering,
  • harassing or offending fellow learners or staff,
  • damaging property or persons,
  • or attending class affected by alcohol or illegal drugs.

If you are unable to meet your responsibilities you will be asked to talk to the relevant Coordinator regarding changes to be made, including the possible cessation of attendance.

View our Students Rights and Responsibilities Policy here Student Rights and Responsibilities Policy 2015

Smart & Skilled Consumer Protection

As the Registered Training Organisation (RTO) providing training and assessment to you, the Learner, South Coast Colleges are responsible for the quality of the training and assessment in compliance with the Standards for Registered Training Organisations (RTOs) 2015.

As a student in a course subsidised by the NSW Department of Education and Communities, you should be aware that the Department has a Consumer Protection Strategy that we must follow. It is available on the Department’s website here: http://www.training.nsw.gov.au/forms_documents/smartandskilled/contract/consumer_protection_strategy.pdf

South Coast Careers College’s Consumer Protection Officer is your Student Liaison Officer, available on lynn@southcoastcolleges.edu.au for students across all our campuses or by phoning 02 4472 9202. Your Student Liaison will take your enquiry and ensure it is investigated fully according to its nature. For more information about these processes, see below.

You can also contact the Department’s Customer Support Centre on 1300 772 104 or enquiries@smartandskilled.nsw.gov.au if you have any concerns. You can also view the Smart and Skilled website on www.smartandskilled.nsw.gov.au if you wish to know more about your rights.

 

How will I juggle study and my other commitments?

 

To help people participate in our programs we can provide free access where necessary for carers of students and we can also work with individual students to make reasonable adjustments to assist their learning. Just ask us what we can do to help you.

So, what are you waiting for? Come and find out more and start making a positive step towards a brighter future. Make a difference to your life and have fun learning at South Coast Colleges!