Student Support & Referrals at South Coast Community College 

Welcome to South Coast Community College! We’re so glad you’re here and we want to make sure that you feel supported and confident in your learning journey with us.

We would like to walk you through the different types of learner support and wrap-around referrals we offer, and how we can work together to help you succeed.

Types of Learner Support Available

At SCCC, we understand that everyone learns differently. Whether you’re returning to study or learning for the first time, we offer personalised support to meet your individual needs.

Here are some key supports you can access:

  • Classroom Support Person:
    • If you feel you’ll need more than 20 minutes of 1:1 trainer or staff support during your course day, you can bring a support person with you. This could be a friend, relative, LLN specialist, or support worker.They’ll need a Working With Children Check (WWCC) and must complete our Guidelines for Classroom Support Form at least one week before attending class.
  • Additional Check-Ins and Explanations:
    • You can request extra check-ins during or after class, and our trainers are happy to break things down or explain concepts in simpler terms if needed.
  • Laptop Loans:
    • We have student laptops for you to loan temporarily for a maximum of 3 months.
    • If you have not used computers or are simply not yet confident using them for your learning, your trainer will spend time with you on your first day orientating you to all things IT and learning.
    • If this still proves to be overwhelming, we have some funded digital classes you may be eligible to join to help boost your skills and your confidence. 
  • Study Hubs:
    • These are available on training days for Certificate III courses and are a great space for one-on-one assistance with assessments, planning, or learning strategies.
  • Digital Literacy Support:
    • Not confident with computers? No problem. We offer funded non-accredited courses for eligible learners to develop digital literacy skills and confidence. Trainers will also help you on Day 1 to get oriented with the technology you’ll be using.
  • LLN and Foundation Skills Support:
    • If reading, writing, maths, or digital skills are a challenge, we’ve got support options through funded programs and resources tailored to your needs.

LLN Robot Assessment

All students are asked to complete an LLN Robot online learning tool as soon as they enrol. This helps us identify any support needs early and ensure we’re meeting applicable standards.

  • The quiz is matched to the level of your course.
  • Sometimes the result may not reflect your true ability—maybe you were tired or rushed. That’s okay! We always take your previous study history into account too.
  • We’ll give you feedback about whether support may be recommended or if another course might be more suitable—and we’ll work with you on a plan.

Tailored Student Support Plans

If support is needed, we’ll create a Student Support Plan together. This might include:

  • Extra time for assessments (e.g., for someone living with a disability who has applied for reasonable adjustments to be made)
  • A classroom support person or scribe
  • Visual aids, larger fonts, or coloured paper
  • Plain English instructions
  • Sitting near the front of the class
  • Interpreter or visual communication tools

We aim to make sure the learning environment suits you.

Wrap-Around Referrals

Sometimes learning challenges are linked to other areas of life. For example, we can refer you to:

  • Lifeline (available 24/7 on 13 11 14 or https://www.lifeline.org.au)
  • NDIS providers, counselling, or medical support
  • The Reading Writing Hotline on 1300 6 555 06
  • Employment or housing services contact information
  • The NSW Government (2024) webpage, ‘Mental health services in Southern NSW’, states the following:
    • ‘You are not alone. Call us for help.
    • For mental health enquiries or to make an appointment call 1800 011 511 (free). This number is available 24 hours 7 days a week.
    • In an emergency or for urgent help always call 000 (triple zero) or go straight to your nearest emergency department.
    • You can also contact Lifeline for immediate support.’
  • We’re happy to talk confidentially and connect you with services that fit your needs

ChildSafe and Policies

For students under 18, we have a ChildSafe process in place. If you’re under 18 or bringing a support person, we’ll walk you through that.

All our policies can be found on our website: www.southcoastcolleges.edu.au, including:

  • ChildSafe
  • Rights & Responsibilities
  • Complaints and Appeals

Time Management Tips

1. Plan and Prioritise Each Day

  • Review the course outline and note any key assessments, activities, or deadlines.
  • Use a daily planner or checklist to set clear goals for each day (e.g., “finish reading by 11am,” “complete workbook section before lunch”).
  • Focus on the most important or time-sensitive tasks first.

2. Use Breaks Strategically

  • Take short, purposeful breaks during scheduled times to recharge and maintain concentration.
  • Avoid distractions like social media; instead, stretch, hydrate, or take a short walk to reset focus.

3. Ask for Clarification and Support Early

  • If you fall behind or are unsure about a topic, ask your trainer promptly rather than waiting until the end of the day.
  • Trainers can often explain key concepts more simply or point you toward resources to review after class.

4. Manage Energy and Environment

  • Arrive each day well-rested and ready to engage.
  • Sit near the front or away from distractions to stay focused.
  • Bring necessary materials (notebook, water, snacks) so you can stay organised and minimise interruptions.

Transport and Access

We don’t offer transport, but our campus is:

  • A short walk from the all-day car park
  • Close to the bus station and CBD

Need Help? Just Ask.

If you’re ever unsure or need support:

  • Visit reception
  • Ask your trainer
  • Email admin@southcoastcolleges.edu.au
  • Or call us on (02) 4472 9202

You’re not alone—and we’re here to help you along the way.

For more information refer to our Student Handbook and SCCC Learner and Student Support Factsheet.  

Student Support