Student Information

Student Handbook

You can find important information here on all aspects in being a student at South Coast Colleges. Please click on the Image to download the current Student Handbook.

Need a USI, Scroll Down for more information.

Refund Policy

If a course is canceled by South Coast Community College, students will receive a full refund within fourteen (14) days of course cancellation. Course fees will be refunded if the advice of withdrawal is received more than seven (7) days prior to the commencement of the course.  A $25.00 administration fee will apply.

Unfortunately, College cannot accept any responsibility for changes in a participant’s personal circumstances.  No refund applies if the withdrawal advice is less than seven (7) days prior to the course starting or after the course commences. A partial refund may be available on application for full qualification courses. The full Refund Policy is available from South Coast Community College administration staff.

Appeals Policy

South Coast Community College is committed to providing students with a positive experience when interacting with college staff. This includes undertaking formal assessments.  The College is committed to providing a transparent approach to all aspects of assessment. All students will be informed of assessment processes, requirements, timelines, and reasonable adjustments. This includes the student’s right to appeal final assessment outcomes at enrolment and course commencement.

Students will be provided with constructive feedback when advised of the assessment outcome and offered the opportunity to appeal the assessment result. Students have the right to lodge an appeal against competency decisions made if:

  • they believe the outcome is invalid; or
  • they feel the process was invalid, inappropriate or unfair.

South Coast Community College Assessment Appeals Process will follow the principles of natural justice and procedural fairness. All appeals will be addressed in a fair, efficient, and confidential manner.  All assessment appeals will be treated seriously and investigated thoroughly. All stages of the appeals process will be documented. Notes will be provided to all parties involved including the outcomes of the appeal and reasons for the decisions made. There is no fee or charge levied for any appeal process.

The Assessment Appeals Procedure is detailed in the Student Handbook available on this website.  It commences with an approach to the assessor to seek clarification in the first instance. If you wish to lodge a formal Assessment Appeal, please contact the Chief Executive Officer (ceo@southcoastcolleges.edu.au) detailing your reasons for the appeal. You must also provide your full name and phone number. Please note that any student who is dissatisfied with the Assessment Appeals Process may access the South Coast Community College’s Complaints Process. This process is detailed in the Student Handbook.  

Complaints Policy – Process

South Coast Community College is committed to providing students with a positive experience when interacting with college staff and undertaking learning.  Occasionally students may have concerns regarding this experience or with a particular aspect of their program.  In the interests of supporting students throughout their learning journey and as a means of ensuring continuous improvement, South Coast Community College has a Complaints Procedure in place which all students may access. The complaint process allows for a fair and equitable resolution of any issues raised in relation to:  

  • The conduct of trainers, assessors, and other staff;
  • A South Coast Community College contracted a third party (including its representatives) to provide services on behalf of the College;
  • A student of South Coast Community College.

South Coast Community College Complaints Procedure will follow the principles of natural justice and procedural fairness by allowing anyone subject to a decision by South Coast Community College, or anyone who has allegations made against them, to tell their side of the story before a decision is made. There is no fee or charge levied for any complaint process. A student complainant’s enrolment will be maintained during the complaints and appeals procedure. The Complaints Procedure is detailed in the Student Handbook available on this website.  It commences with an approach to the person in question to resolve the issue informally.

Lodging a Formal Complaint

If you wish to lodge a formal complaint, please contact the Operations Manager via email complaints@southcoastcolleges.edu.au detailing the nature of the complaint and providing your full name and phone number. Please note that any student who is dissatisfied with the outcome of an assessment may access the South Coast Community College’s Assessment Appeals Process which is also detailed in the Student Handbook.

The Operations Manager must then investigate the grievance, and document action is taken to resolve the dispute. Also to review the effectiveness of those actions to ensure that the grievance is effectively resolved. If this outcome is not achievable and a grievance or dispute still exists, the Chairperson of the South Coast Community College Board, and another party not previously involved in the grievance, will review the case.

The appellant and the Chairperson will mutually agree on the independent person. This panel will provide a report in writing to the complainant. This documentation is to be held as part of the College’s Records Management System. If you feel you need to report your complaint externally you may contact the Australian Skills Quality Association(ASQA) 1300 701 801.

What is a Unique Student Identifier (USI)?

A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. If you’re at university, TAFE, or doing other nationally recognised training, you need a USI. Without one, you can’t get Commonwealth financial assistance or your qualification or statement of attainment.

Click Here To Get A USI.